Ranchi: The electrical energy shoppers within the metropolis are dealing with not solely energy cuts but in addition billing-payment points as a result of non-functionality of the cellular utility and UPI platforms of the Jharkhand Bijli Vitran Nigam Restricted (JBVNL). As they may not pay on time, they lose out on incentives provided on digital funds.
Speaking to TOI, Divyanshu Pandey, a resident of Bariatu, mentioned, “I pay the invoice by digital platforms like Ezy Bijli (cellular utility of JBVNL) aand UPI purposes like GPay and Paytm. The invoice has not been up to date on the cellular utility for the previous two months and I'm pressured to pay in money and lose out on the incentives.”
One other shopper, Prasoon Banerjee, a resident of Morhabadi, mentioned, “My paid invoice isn’t getting up to date for the subsequent month’s cycle which results in the addition of delayed cost surcharges. I'm pressured to pay an inflated invoice quantity for one thing that I'm not accountable.”
Senior residents, too, are dealing with difficulties in paying their payments as the web site will not be user-friendly and the cellular utility (Ezy Bijli) will not be displaying their up to date payments.
“I'm 65-year-old. My son used to pay our electrical energy payments by the cellular utility of JBVNL. Nonetheless, he mentioned the payments aren’t getting up to date on the appliance for the previous two months. I'm pressured to go to the closest electrical energy workplace within the scorching warmth to pay the payments,” lamented Shankar Singh, a retired authorities worker.
A junior engineer of the JBVNL informed TOI that the issues cropped up since a brand new company was given the duty to improve the web site.
Normal supervisor (IT) of JBVNL Sanjay Singh mentioned, “The web site and its utility upkeep have been handed on to HCL applied sciences as we had acquired inputs that they wanted an improve and the distributors have accomplished the method. Ezy Bijli is dealing with points in updating the payments. Nonetheless, the cost service is on the market on our web site and UPI cost apps like GPay and Paytm.”