Rajkot: Rajkot Municipal Company (RMC) has began offering 21 of its key companies to residents by means of WhatsApp chatbot. RMC is the primary civic physique in Gujarat to have launched this method that's powered by synthetic intelligence and runs on the WhatsApp platform, to assist folks get all the things on the fingertip.
For the undertaking, RMC has collected information of residents who had availed themselves any type of service from the civic physique previously 10 years and it's got the main points of 4 lakh folks on its servers. As soon as a majority of individuals of the town begin utilizing this on-line mode of getting all companies, RMC may abolish the civic centres in close to future.
By way of the chatbot, RMC gives delivery, loss of life and marriage certificates on-line with QR codes and an individual can use the smooth copy wherever he wants. RMC has additionally began sending property tax payments on WhatsAapp with ‘Pay now’ possibility.
Sanjay Gohil, RMC’s director of data know-how, mentioned: “This ‘Pay now’ possibility will instantly take the taxpayers to the cost gateway. Presently, when folks go to pay tax on-line they should replenish their property particulars earlier than paying the tax however on this system the property particulars present robotically. The particular person has simply to decide on the cost gateway.”
From this yr, RMC will even flow into receipts of paid property tax on WhatsApp to all taxpayers regardless of the mode of cost they select.
For getting the companies by means of the bot, a citizen has to avoid wasting the WhatsApp quantity and has to ship the message ‘Hello’. The particular person can get all of the companies in each English and Gujarati languages. If the citizen chats from the identical cell quantity that's saved in RMC’s database, his/her whole info, together with the ward quantity, will pop up on the chatbot. The particular person will get the record of companies after initiating the chat.
Based on RMC officers, registration for any sports activities actions, reserving for RMC halls and auditoriums can be performed by means of the chatbot. The delivery, loss of life and marriage certificates issued beforehand can be downloaded if the cell quantity used on the time of registration has remained the identical.
“The great thing about this service is that no third celebration can entry anyone’s information. The info could be shared on the cell variety of the meant particular person solely.” Gohil added.
This chatbot additionally gives a grievance reddressal service. Any particular person can register a grievance which will likely be robotically forwarded to the meant division with a timeframe for decision. If the grievance shouldn't be resolved inside the stipulated time, will probably be forwarded to senior officers, even as much as municipal commissioner degree. RMC officers can’t shut the grievance on their very own they usually want an OTP from the complainant who has to share it solely after he will get a passable resolution to the grievance.
Different companies like library membership registration, meals licence software, software for any authorities scheme, and title and get in touch with particulars of the executive and political physique of RMC are additionally supplied by means of this method.